COMPLAINT FORM - GALIJA COLOR

report the complaint within 24 hours
accurately document the defect (in writing and photographically)
put the non-conforming product or non-conforming products aside
put away the box from the paint with the batch and with the order of the box (box number)
attach the painting record from the relevant day
attach a record from the daily record of PH values and conductivity of the chemical pre-treatment
attach a record of the exit inspection of coated products
attach a record of the dispatch of the products (description and numbers)
set aside the strip testers from before the final coating
set aside the samples of sheets (10 x 20 cm) from the final painting
Since these are specific matters, wait for the instructions of the technician or the responsible worker, who will complete all the necessary data and determine the procedure for resolving the complaint.
Complaints must be made without delay to prevent the defect from spreading and, as a result, the complaint will be rejected. By reporting the defect in time, you can ensure a problem-free processing of the claim.